An Automobile Service Experience
It’s obvious Auto Check Elite’s owner Matthew Roayaee has a passion for cars when you walk into his full-service repair shop. The lobby area is filled with collectible, antique tin metal signs embellishing the walls from top to bottom and the waiting area chairs are replicas of Ricaro racing seats.
“I love cars,” Matthew said. “I live and breathe cars.”
Matthew gets his passion for cars from his father who was a mechanical engineer with General Motors. After growing up around cars and learning as much as he could about them, Matthew got into the auto repair business. After owning and selling a couple of other Auto Check shops, Matthew decided to come to Katy and build what he believes is his masterpiece.
“I’ve built a playground,” Matthew said. “All of our team members and I come to work to play. Everyday is a fun day at our playground!”
When Matthew started planning Auto Check Elite, he had the opportunity to create and design the shop exactly how the team wanted it to be. It took two years to build and install all the equipment.
“I went to every equipment manufacturer of our choice and told them to consider our shop as a showcase for their products,” Matthew explained. “I wanted them to sell me the best of the best. They did and now we have the equipment no other mechanic shop has.”
Matthew wanted to custom design his shop to create a workplace like no other. Most of the equipment was fabricated uniquely for Auto Check Elite’s shop, whether it was for restructuring it to fit a certain space or making it a certain color.
Auto Check Elite goes above and beyond for their customers. The business prides itself on being able to offer fast and quality service to its customers at a fair and reasonable price.
A special service Auto Check Elite offers their customers is a complementary loaner vehicle while their car is in service. It is a simple switch of keys and customers are on their way.
“It is very simple,” Matthew said. “We value our customers’ time and understand they are busy people and have other things to do. We will switch keys again once services are performed, their car is washed and has been test driven.”
Auto Check Elite will even deliver a customer’s car to their driveway if needed or allow them to pick up their vehicle after hours. Matthew takes customer service a step further by including his personal cell phone number on his business card.
“I am not worried about giving my cell phone number out to my customers,” Mat-thew said. “There have been times when I have been able to help a customer by just talking them through a few steps and saving them from a big hassle.”
Since April 1, 2016, Auto Check Elite has been serving the people of Katy. Auto Check Elite is here to make auto repair easy for their customers by using their talents and resources.
“We have been able to help our community and will continue to do so for years to come,” Matthew said. “We can’t fix all the cars in the whole world but at least we can do our best for our community, within our service area. I can tell you this is the most convenient auto repair facility you can go to from the moment you walk in to the moment you walk out.”
The atmosphere of the shop radiates the values of Auto Check Elite. Matthew hand selected team members who are at the top of their trade and put the customer first every time. The team members are what he considers the key to his success.
“Customers feel it as soon as they walk in,” Matthew said. “They see smiles and a welcoming waiting area, hear upbeat music playing, everything is clean, and every-body is happy to be there. Our team members go above and beyond to help.”
As Auto Check Elite approaches its first year anniversary, the number one thing they are looking forward to is continuing to serve the Katy community with excel-lent customer service and quality work. Internally, Matthew hopes to continue to develop his team members by helping them be the best they can be.
“I am growing future shop owners under my wings,” Matthew said. “My mission and goal is to teach them everything I know and show them everything I do so they can open a store of their own one day. All I want is to leave a legacy.”
Matthew believes he can only do so much with his store, but by empowering his team members he is serving the people of Katy in a very unique way. Overall, the foundation of Auto Check Elite’s business is integrity and a job done right.
“We are in the people business,” Matthew said. “We’ve got to take care of other people. We want to make their life easier and take one worry off their shoulders. Cars happen to be what we love. So, that’s the worry we are going to take care of.”
For more information about Auto Check Elite, visit www.autocheckelite.com or just give Matthew a call on his cell at 713-560-7080 or at the office at 281-644-9045.